If you've received an email requesting age verification and card details related to your order but are unsure if it's authentic, this guide will help you understand what steps to take. At Oneida UK, we prioritise your security and ensuring your order process is smooth and trustworthy.
Understanding Age Verification Requests
Sometimes, for compliance and safety reasons, we may need to verify your age before processing certain orders. This is a standard practice and helps protect both you and our business. However, requests for personal details can raise concerns about authenticity.
How to Recognise Genuine Age Verification Requests
A legitimate age verification email from Oneida UK will:
- Come from oneida@verifymyage.co.uk
- Refer to your specific order number or account information.
- Explain clearly why the verification is needed and how your data will be used securely.
What to Do if You're Unsure About the Verification Request
If you have received an age verification request and your order is still pending, but you are unsure if the email is genuine, please contact our customer support team to confirm before providing any details.
If your order has already been fulfilled and dispatched, you can disregard the age verification email.
If You've Completed Verification but Still Experience Issues
If you have submitted your age verification and card details but your order status remains pending or you are experiencing delays, please get in touch with us right away. We will investigate and resolve any issues promptly to ensure your experience reflects Oneida UK’s commitment to craftsmanship and customer satisfaction.
Your peace of mind and seamless dining experience are important to us.
Keeping Your Information Secure
At Oneida UK, we employ rigorous security measures to protect your personal and payment information during all transactions and verifications. If you ever suspect fraudulent activity, please report it immediately to our customer support.